LENSES AND FRAME MUST BE FREE OF SCRATCHES.ġ – VISIT CELINE.COM/RETURNS. SHOES MUST BE TRIED ON CLEAN, DRY AND NON-ABRASIVE SURFACES TO PREVENT IRREPARABLE DAMAGE TO THE SOLES AND RETURNED WITHOUT CREASES ON ANY PART OF THE SHOE. ĮYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES. HEADWEAR INNER RIM AND READY TO WEAR MUST BE FREE OF COSMETICS STAINS AND SNAGS. LEATHER GOODS AND BELTS MUST BE TRIED ON GENTLY AND RETURNED WITHOUT SCUFFS, CREASES AND SCRATCHES TO THE LEATHER AND METAL HARDWARE. INCOMPLETE, DAMAGED, WORN, SOILED, ALTERED AND PERSONALIZED ITEMS WILL NOT BE ACCEPTED FOR RETURN. THE REMOVABLE SEALS ATTACHED TO CERTAIN PRODUCTS MUST BE ABSOLUTELY KEPT ON. RETURNED ITEMS MUST BE UNWORN, UNUSED AND IN SELLABLE CONDITION WITH ALL ORIGINAL TAGS, ACCESSORIES AND PACKAGING WITH THE EXCEPTION OF EARRINGS, SWIMWEAR, BOXERS AND SOCKS DUE TO HYGIENE STANDARDS. YOU CAN PROCEED TO MAKE A RETURN BY FOLLOWING THE RETURN INSTRUCTIONS INCLUDED WITH YOUR ORDER. ITEMS PURCHASED ONLINE MAY BE RETURNED WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DATE OF DELIVERY. UNFORTUNATELY, CELINE CANNOT ACCOMMODATE RETURNS OR EXCHANGES IN STORES AT THIS TIME. ITEMS PURCHASED ONLINE CAN BE RETURNED VIA POST MAIL BY SCHEDULING A PICKUP AT NO CHARGE. ![]() CELINE PARIS SAINT-HONORE HAUTE PARFUMERIE.Purchases made in CELINE boutiques may follow a different return policy. EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES. ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED, OR ALTERED WILL NOT BE ACCEPTED FOR RETURN AND THEY WILL BE SENT BACK TO THE CUSTOMER. ![]() RETURNED ITEMS MUST BE UNUSED, WITH ALL ORIGINAL TAGS, ACCESSORIES, AND INSTRUCTION BOOKLETS ATTACHED. IT MUST INCLUDE THE ORIGINAL RETURNS FORM. RETURNS TO CELINE.COM MUST BE MAILED FROM THE COUNTRY TO WHICH THE ORDER WAS ORIGINALLY SHIPPED. Please contact our Client Service for additional details. for an exchange, to any CELINE free standing store in europe (excluding department stores, outlets & airports). for a refund, to any CELINE free standing store using the same currency as the one used to purchase the item (excluding department stores, outlets & airports) You may return products purchased online, at no charge: CELINE is not liable for goods returned using any method other than our collection service. You may use other postal services at your own risk. Please note that refunds may take several working days to appear in your account, depending on your credit card issuer. ![]() YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS BEFORE UNSEALING THE FRAGRANCE BOTTLE. Personalized, altered, and made-to-order items are not eligible for return.įRAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM OR STICKER INTACT) WILL BE REFUSED. They must be accompanied by the return request form included in the original order. Exchanges can be made within 30 calendar days from the date of delivery.Īrticles must be unworn, unused and in sellable condition, with all original tags attached. If you wish to return an item, please contact our Client Service within 14 calendar days from the date of delivery. If you prefer to use a different carrier, you will need to cover the cost of the shipment and insurance. Please include the return request form or original invoice.ģ - Affix the prepaid return shipping label included in your original order to the package.Ĥ - Hand over the package to the carrier. Items purchased online may be returned via post mail (by scheduling a pickup at no charge) or in an eligible CELINE boutique.ġ - Please call our Client Service to schedule a pickup.Ģ - Carefully wrap the item in its original packaging to protect against damages in transit.
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